Have you received a call from someone claiming to be from the Postcode Lottery?
There have been instances of fraud attempts where the caller uses pre-recorded messages that falsely inform you of winning and instruct you to press 1 to speak to a "bank manager", leading to an English-speaking individual who may ask for your bank account number.

Please be aware that these calls do not originate from the Postcode Lottery.

We never request bank details over the phone to pay out a prize. Official calls from the Postcode Lottery will come from our customer service number 0771-22 55 22.

If you receive a call as described above, hang up immediately and report it to us. We also recommend that you report the incident to the police. For your safety and that of others, the Postcode Lottery has already filed a police report regarding these fraudulent attempts.

Your security is our priority. Thank you for helping us maintain a safe environment for everyone.